Every jadeite piece is unique. If you’re unsure which piece best suits your style, occasion, or budget, we’re happy to provide personalised recommendations to help you make a confident choice.

Yes. We offer secure worldwide shipping with careful packaging to help ensure your jewellery arrives safely. Shipping costs and delivery times are calculated at checkout based on your location.

We want you to shop with confidence. Please refer to our Returns & Refund Policy for full details regarding eligibility, timeframes, and conditions for returns or exchanges.

Selected pieces include an independent authenticity certificate. Where a certificate is provided, it will be clearly stated in the product description.

No. Every piece of natural jadeite is unique, no two pieces are the same. Variations in colour, translucency, texture and natural inclusions are part of the beauty of genuine jadeite.

We generally do not reserve items unless otherwise agreed. Due to the unique nature of jadeite, all pieces are available on a first-come, first-served basis.

Yes. If you’re looking for a specific size, colour, budget or design, contact us and we’ll do our best to source a suitable piece through our trusted network.

Absolutely. We understand that purchasing jadeite online requires confidence. We’re happy to provide additional photos, videos or natural lighting footage whenever possible.

Avoid dropping your jewellery or exposing it to strong impacts as jadeite can crack under significant force. Keep it away from harsh chemicals such as bleach and other corrosive cleaning agents. Clean your jadeite regularly using lukewarm water, mild soap, and a soft cloth.

Yes. Type A natural jadeite is highly durable and suitable for daily wear when cared for properly.

We accept secure payment methods available at checkout. The available options will be displayed during the payment process.

We aim to photograph every piece as accurately as possible. However, colours may vary slightly depending on lighting conditions and individual screen settings.

Because every natural jadeite piece is unique, identical items are rarely restocked. Once an item is sold, it may no longer be available.

Yes. Our jewellery is beautifully packaged and suitable for gifting. If you’re sending directly to the recipient, you may also include a personalised gift message.

Yes. Natural Type A jadeite is suitable for everyday wear, including showering and sleeping. Unlike many gemstones, jadeite is highly durable and can be worn daily.

However, we recommend avoiding strong impacts and prolonged exposure to harsh chemicals, such as bleach or household cleaning agents, to help preserve both the jadeite and any precious metal settings. With proper care, your jadeite can be enjoyed for generations.