Shipping Policy

Every order is carefully prepared, securely packaged, and shipped with care. From dispatch to delivery, we’re committed to ensuring your jewellery arrives safely and beautifully presented.

Additional Information

S. JADEITE jewellery box and packaging

  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient.

  • While we strive to deliver every order within the estimated timeframe, delays caused by customs clearance, public holidays, weather conditions, or courier operations are beyond our control.

  • Please ensure your shipping address is accurate before placing your order. S. Jadeite is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address details.

  • If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery. Our team will work with the courier to help resolve the matter as quickly as possible.

  • If you have any questions regarding your shipment or delivery, our team is always happy to help.

Contact Us